Reference

What You Agree to When You Use stake188

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the stake188 platform. Access depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessOne account per personSubject to change with notice
stake188 What You Agree to When You Use stake188
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is reachable through live chat, email, and our in-app message centre. We aim to respond to terms-related queries within one business day. Players in Bandar Lampung and across Indonesia can reach us through the same channels with no regional restriction on contact.

Live Chat Open the chat widget on any page inside your account. It connects you to a terms or account specialist who can clarify rules or escalate a dispute.
Email Support Send terms questions or formal account complaints to our support email. We log every case and reply with a reference number so your query is tracked.
In-App Message From the mobile account menu, tap Help to send a message directly tied to your account. Useful for wallet-specific questions about your DANA, OVO, or GoPay activity.
HOW WE OPERATE

stake188 Handles Your Account This Way

We built the account and policy framework around what actually matters to you: knowing how your data is stored, how wallet transactions are logged, and what happens if something goes wrong. Every section here reflects a real operational process, not a generic disclaimer.

Account Data Retention We retain account records, including transaction history for DANA, OVO, and GoPay transfers, for as long as your account is active and for the period required by applicable law after closure.
Cookie and Session Policy We use session cookies to keep you logged in across devices. Browser cookies store preferences only — no payment credentials are held in cookies at any point in the session.
Account Security Steps Login uses an OTP sent to your registered mobile number. If you change your linked e-wallet from OVO to GoPay, for example, re-verification is required before the new wallet is active.
Requesting Account Changes To update personal details or request account closure, contact support through live chat or email with your account ID. We process verified requests and confirm completion by the same channel.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account rules, wallet use, changes to the policy, and how to act on your rights.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or payment wallet, both accounts may be suspended pending a review.

We post the revision date at the top of this page. Continuing to use the platform after the update means you accept the new version. You can close your account if you do not agree.

Yes, all wallet transactions on stake188 fall under these terms. Each payment provider also has its own transfer policy, and both sets of rules apply to your transaction.

Contact support via live chat or email with your account ID. We will prepare and send your account and transaction records to your registered email address.

Access depends on local law and is available only in regions where it is permitted. It is your responsibility to confirm the platform is lawful to use in your specific location.

Raise it through our support channel — live chat or email works. We log every dispute with a case reference and respond with the reasoning behind any account decision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.